Shipping policy

📦 Shipping Policy — The Lift Store SA
Thanks for shopping with The Lift Store SA. Here is everything you need to know about how we get your order to you.

Where we ship
We deliver anywhere in South Africa. We currently do not ship outside South Africa.

Shipping cost
Shipping is calculated at checkout based on your delivery address. The exact amount is shown before you pay, so there are no surprises.

Order processing
Orders are processed within 1 to 3 business days after your payment is confirmed. Business days are Monday to Friday, excluding public holidays. Orders placed over a weekend or public holiday are processed on the next business day.

Delivery time
Please allow around 11 to 16 business days from order to arrival. This includes processing and transit. Delivery times are estimates and are not guaranteed, as they can be affected by the courier, your location, and factors outside our control.

Tracking
Your order is sent door to door with Fastway Couriers. The moment your order is dispatched, you will receive a live tracking link by email so you can follow it all the way to your door.

Delivery address
Please make sure your delivery address and contact details are correct at checkout. We cannot be held responsible for orders delayed or lost because of an incorrect or incomplete address. If a parcel is returned to us because it could not be delivered or was not collected, you may be responsible for the cost of reshipping.

Failed or delayed deliveries
If your tracking has not updated or your order has not arrived within the expected window, please contact us and we will follow up with the courier on your behalf.

Returns
Please note that all sales are final. Check the resistance range, specifications and colour before you order. See our Refund policy for full details

Contact
Questions about your delivery? Email us at theliftstoresa@gmail.com and we will help you out.